The VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit identification number. You can find the VIN in your registration papers and in the bottom-right corner of the exterior of your windscreen.
During the enrollment process of your vehicle, the VIN number will also appear in the Infotainment together with the QR code to access My CUPRA app and proceed with the enrollment process.
Once you've created your CUPRA ID, you will receive an email asking you to verify your account. Open and click on the link in this email to confirm your account. The link will direct you to My CUPRA app, where you can log in with your CUPRA ID. Now that you're registered, you just need to enrol your car by following the instructions in the Infotainment system where you will get a final message of to tell you that the enrollment is completed.
To create a user account in your My CUPRA app:
▪ Click Log in and then Registration. Next, enter your email address and create a password.
▪ Then click Registration. You will automatically receive a confirmation email.
▪ Click on the link in the email to complete registration. The first time you log in with your user data, you can fill in your personal details (first name, last name, date of birth, etc.).
To do this, you can start accessing /downloading My CUPRA app in your Smartphone, from Apple App Store or Google Play Store or clicking on "link with CONNECT" under "settings" in your infotainment system, that will guide you through the whole process (see below). The final step of the enrollment is always in your infotainment system, as you will need to scan the generated QR code.
1. A QR code will be generated for you to download/access My CUPRA app. You have 5 minutes to scan the QR, after that period another QR code is required.
2. Log in or create your CUPRA ID by providing some personal data
3. Enter the VIN shown on the infotainment screen or at the bottom-right corner of the exterior of your CUPRA windscreen
4. Accept Privacy, Terms and Conditions & the contract of CUPRA CONNECT for £0 (for Release 4.2.0 and for the first 3 years from the vehicle delivery date. For Release 4.3.0 onwards. If not enroled in the dealership, it starts automatically 1 day after the vehicle guarantee activation).
5. Wait until another QR code is generated for you to scan it to finish the enrollment process.
To simplify the enrollment process further you can also go through the "Wizard Configuration" in the "Settings" menu in the Infotainment and follow the instructions.
Release 4.3.0: You can cancel your contract within the cancellation period by sending us a statement of withdrawal. You can choose to use our cancellation form if you'd like. You can find this form on the My CUPRA app under General Terms and Conditions. If you need more information, please contact CUPRA Customer Care.
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary for providing CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR).
Please note that all data is used only by CUPRA and its distribution and service partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary), and CUPRA processes the data according to strict security guidelines.
CUPRA CONNECT's innovative services and functions connect you with your CUPRA and the world. For instance, you can see where exactly you’ve parked your CUPRA or check the available charging stations. Thanks to CUPRA CONNECT services, you can feel safer and more relaxed behind the wheel. Online traffic information makes sure you get to your destination as quickly as possible, while automatic Emergency Call ensures you feel good while driving. All of these services are only a button away in your CUPRA, computer, smartphone or tablet.
Please note: The availability of CUPRA CONNECT services may vary depending on your country, vehicle and equipment.
CUPRA CONNECT services are part of the standard equipment of your CUPRA Born.
▪ If your CUPRA Born is equipped with a Media System, then you have access to the CUPRA CONNECT for Media System package, which includes Safety & Service (Release 4.2.0 & Release 4.3.x), Remote Access (Release 4.2.0 & Release 4.3.x) and Infotainment apps (Release 4.3.x).
▪ If your CUPRA Born is equipped with a NaviSystem, then you have access to the CUPRA CONNECT PLUS for Navi System package, which includes Safety & Service (Release 4.2.0 & Release 4.3.x), Remote Access (Release 4.2.0 & Release 4.3.x), Online Infotainment (Release 4.2.0 & Release 4.3.x) and Infotainment apps (Release 4.3.x).
The Service Activation and Deactivation feature lets you activate and deactivate the traffic data generated in your vehicle Infotainment system service by service, in the Service Management of My CUPRA app. All CONNECT services can be activated/deactivated by selecting the Private Mode (Release 4.2.0: Online/Offline), (Release 4.3.0: Online/Online with Location Data/Offline) in the Welcome Screen, via the control centre (globe icon) and under "Settings" in the Infotainment menu.
You can choose from different privacy modes:
▪ Online Mode with location data: Allows vehicle services to share your position in order to track your vehicle. All services that forward your location data to the app are enabled. (Release 4.3.0)
▪ Online Mode: Allows vehicle services to share your account and vehicle data (anonymously). All services are enabled except those that send your vehicle's position (personal data + VIN). (Release 4.2.0 and Release 4.3.0)
▪ Offline Mode: All services except legally required services (e.g. Public Emergency Call) are disabled or don't transmit data. (Release 4.2.0 and Release 4.3.0)
If you lose your device, you can change your password by accessing the My CUPRA app from another device. The new password is required to use any services in My CUPRA app. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.
Release 4.3.0: A Guest User is a prospective user who has limited access to the services in Safety & Service and Online Infotainment packages, such as:
▪ Restore factory settings
▪ Legal notice
▪ Private Mode & High Voltage Battery Protection
▪ Customer care
▪ Breakdown call
▪ Plug and Charge Online: only if the Primary User has installed the certificate.
Online Infotainment:
▪ Online traffic information
▪ Online map update
▪ Online route calculation
▪ Dynamic POI (Charging stations and Parking)
▪ Online POI Search
However, even if a Guest User is able to access these services, the packages need to be activated by a primary user in the vehicle first.
Release 4.3.0: An Additional User gains access to most of the services in Safety & Service and Online Infotainment packages available, such as:
▪ Delete user
▪ Restore factory settings
▪ Legal Notice
▪ Private Mode & High Voltage Battery Protection
▪ Breakdown Call
▪ Customer Care
▪ Personalisation
▪ Plug and Charge Online: only if the Primary User has installed the certificate.
Online Infotainment:
▪ Online traffic information
▪ Online map update
▪ Online route calculation
▪ Dynamic POI (charging station and Parking)
▪ Internet radio
▪ Online POI Search
You can download My CUPRA app on your smartphone at the Apple App Store or Google Play Store. Simply follow the store's downloading and installation instructions. My CUPRA app is free to download.
Also, by following the instructions of your Infotainment system to start the enrollment and activate CONNECT services, a QR code is generated for you to scan it and download My CUPRA app.
First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.
If you're still having problems logging in to your CUPRA CONNECT account, you can go to the CUPRA ID portal and use the email you signed up with, your username or your mobile phone number to identify your account and reset your password. If this doesn't fix the issue, please contact CUPRA CONNECT Customer Care and we will do our best to help you.
Unfortunately, only one vehicle can be linked to the services agreement. This means it can't be transferred from one vehicle to another.
The contract term is also linked to the vehicle. So, if you sell your car to someone else, the new owner can continue using the services until the contract expires.
Yes. First, decouple your vehicle from your user account by restoring to factory settings in Infotainment menu. The new owner can then register in the My CUPRA app and link the vehicle to their user account, to continue using the services until the contract expiration, since the CONNECT licenses are linked to the vehicle and not to the ID.
The services contract term is linked to the vehicle, not to the user, so the new owner can continue using the services until the contract expires. To use CUPRA CONNECT services, create a CUPRA CONNECT user account in My CUPRA app, if you haven't already done so. Enter your CUPRA's vehicle identification number (VIN) during the Add Vehicle step. You will then receive a notification telling you that you can change the primary user. The previous owner will also be notified of this by email.
Release 4.3.x: CUPRA is subject to legal requirements arising from foreign trade and export control restrictions that prohibit the transfer and provision of products, services and technology to persons sanctioned internationally for criminal activities. In order to comply with such requirements, CUPRA processes your transaction data to check it against international sanctions lists. In the event that your data matches the data of an internationally sanctioned person/party, CUPRA will not be able to continue with your transaction and will proceed to its cancellation. For more information, please refer to Section 2 of the Privacy Policy ("Screening if your data matches specific official sanctions lists")".
Release 4.3.0: If your car breaks down, press the button on the right side of the three-button module in your CUPRA Born to call the Roadside Assistant Call Centre and send your car's diagnostic data and location, depending on the privacy mode set. The operator will use the data received to help you identify the issue and request assistance.
If you have a serious accident, you can call Emergency Call Services directly. The emergency services can find your location from your vehicle's data.
Release 4.3.0: When you activate the Breakdown Call service, your vehicle transmits relevant vehicle information such as: mileage (mi), remaining range (mi), seat belts status, HMI languange, service digital schedule, vehicle configuration, and customer data from the enroled user. In addition, it shares the time and location of your vehicle when activating the Breakdown Call, so your operator knows how to find you.
This really comes in handy if your car has broken down in a sparsely populated area and you don't know exactly where you are. The data sent could differ depending on the privacy mode set.
Release 4.3.1: It also includes Vehicle Health Report data with warning lights.
When you select Restore Factory Settings, you reset the Infotainment system to its initial factory settings. This process is required if you sell your car to a new owner. You can perform a reset, through the Infotainment system or via My CUPRA app (Garage section), the option via the app, it will be only available from Release 4.3.0.
Keep in mind that performing a reset deletes all of your configurations in the onboard Infotainment system. Your CUPRA ID account won't be deleted, but it will be unpaired from the vehicle.
To reset your CUPRA CONNECT settings via the Infotainment system:
1. tap on the Menu button and then select Setup.
2. Now tap on Factory Settings and then choose if you want to reset your entire CUPRA CONNECT configuration or only one part. In both cases, you can also reset the vehicle user.
Keep in mind that if you reset the user, your vehicle will no longer be linked to your user account and you will lose your vehicle data in the CUPRA ID portal. Also, you will have 14 days to recover your initial setttings.
The Safety & Service feature focuses on the safety of you and your passengers, by helping you easily manage emergency situations. It is included as standard equipment in all CUPRA vehicles, and it is not linked to renewals.
In Release 4.2.0, only 4 online services are available: Enrollment via QR code, User Reset/Restore Factory Settings, Legal Notice, Private Mode & Service Deactivation.
In Release 4.3.0, more online services have been added, such as: Breakdown Call, Info Call, Personalisation and In-Car Store.
In Release 4.3.1., the added services are: Automatic Online Vehicle Maintenance, Plug and Charge, Car Data Exchanger and Vehicle Health Report (to receive up-to-date vehicle warnings and service needs via My CUPRA app).
In Release 4.3.2., the Vehicle Health Report is moved to the Safety & Service section.
Available from Release 4.3.1 onwards: Online Vehicle Maintenance makes life easier for you. As soon as your car detects the need for a service, it notifies your preferred CUPRA Service Partner. Then your CUPRA Service Partner will call you to arrange a date for the appointment. No extra effort needed.
Want it your way? You can choose your Preferred Service Partner and contact method (email or phone) in My CUPRA app.
Release 4.3.1: When your onboard infotainment system reminders you about an upcoming inspection, your CUPRA Service Partner receives the following information about your car:
▪ Your communication channel selected, email or phone (name, telephone and email)
▪ Car details (VIN, model year, car model)
▪ Vehicle Mileage
▪ Type of inspection (oil change, service interval)
▪ Date and time of notification
▪ Number of days to the next inspection and oil change
You can buy an out-of-car data plan, through our third-party partner, CUBIC https://cupra.cubictelecom.com
1. If you enable the option from CUBIC's site, you are the enrolled user and you are the SIM Owner. If you have any questions or would like more information, please get in touch with CUBIC Customer Care directly https://cupra.cubictelecom.com/en/contactus.
2. In My CUPRA app you can also access the CUBIC website via the link.
Release 4.3.0: Every time you change your vehicle configuration, it synchronises both inside the vehicle and usually online. Once the vehicle recognises you, all the settings that you had previously saved to your account will appear (e.g. driving/parking assistants, climate control and exterior lights, etc.). This way, you don't need to change the car configuration every time a new user drives or logs in to another CUPRA Born vehicle.
From release 4.3.0: You can customise the following settings:
▪ Climate
▪ Exterior Lightning
▪ Interior ambient preferences
▪ Mirrors
▪ FAS (Advance Driver-Assistance Systems) preferences, such as: ACC, Park Pilot, Side Assist and Rear Crossing Traffic Alert
▪ Wipers
For further details, check the Product Manual
Release 4.3.1: To be able to use this function and its advantages, you must have:
▪ Contract with a Mobility Service Provider (MSP) that offers plug and charge tariff compatibility (i.e: My CUPRA app).
▪ MSP provider certificate installed through the My CUPRA app. Only Primary users are allowed to do it.
▪ Register with your MSP
▪ The function has to be activated
▪ The privacy settings have to be in Online Mode with location data.
Release 4.3.1: To use the Plug and Charge Online function, you just need to follow these steps:
▪ Register with your MSP
▪ Activate the function through My CUPRA app.
▪ Plug in the vehicle with a compatible charger and you will be invoiced automatically through your MSP provider (i.e: My CUPRA app).
Release 4.3.1: The Vehicle Status compiles important data concerning your car's mileage, upcoming services and any warning lights displayed on the instrument panel (e.g: defective bulb). The data overview is available in the My CUPRA app as well.
If the Breakdown Call is triggered, all relevant warning lights from the Vehicle Health Report are sent to the Roadside Assistance Centre.
Release 4.3.0 vehicles are not compatible with this function.
Note that Vehicle Status is the name of the function in the My CUPRA app, otherwise it is called Vehicle Health Report.
Release 4.3.1: The most recent Vehicle Status isn't sent automatically. The information will only be up to date if the engine was switched on, while the car is in an area with network coverage. This means that if you don't start your car for 5 days, the data will be 5 days old. It also means that any damages or malfunctions in your vehicle that occur after the engine is switched off will not be recorded.
Release 4.3.0: In case the status of the vehicle has changed or requires your attention, a new display will be shown in the app, with the affected warning status, which comprises:
▪ Door status (open & unlocked)
▪ Windows: open
▪ Parking lights: on
▪ Bonnet: open
▪ Boot: open
Otherwise, you will see the My Car screen with the car 3D render.
Release 4.3.0: If you don't see your most recent data in the My CUPRA app, don't worry. It could be that your car didn't have network coverage when it was switched off, or that the vehicle wasn't switched off properly. If that isn't the case, check that your app is up to date and update it manually if necessary. If the issue persists, please get in touch with CUPRA Customer Care.
You can set up the desired temperature of the vehicle using the climatisation function before departure via the My CUPRA app (Air Conditioning Section).
In addition, for Release 4.3.0 vehicles, the rear window heating can be activated.
You can also view the current climatisation status of the vehicle through the My CUPRA app.
4.3.1: If the Remote climatisation service isn't working properly, please check that your car is parked and the engine is off.
Rear window heating can be activated by either:
1. Inmediately, via quick action (without temperature limitation)
2. Via schedules, in which case it is available when the outside temperature is 4°C or below.
Front seat heating can be activated if exterior temperature is below 12ºC (new rule vs. 4.3.0.)
4.3.0: The update to the new front seating rule is activated automatically, but for the specific case of climatisation, the 4.3.0. user will have to "Accept" a pop-up that will appear in the Infotainment before turning it off definitively. For the update to take place, the customer must exit the car and close it.
The e-Manager service lets you start & stop immediate charge of the battery, schedule charging and its desired target charging or configure a routine.
The charging process is optimally performed to save energy costs. This includes charging during the night or starting and stopping the charging process, according to your needs.
Also, you are able to set the maximum charging current and the Battery Care Mode (this improves the use of the battery and extends its life cycle). The Battery Care Mode will notify you that 80% has been surpassed. This service, can be deactivated throught the app. Note, that for the Release 4.3.0 vehicles, an update is needed to use the Battery Care Mode.
Using the My CUPRA app (e-Manager section), you can check the charging status, remaining range, remaining charging time, the connection through the charging plug (in/out) and charging rate and type of charge (AC/DC). If previously configured, you can also let the connector cable be released automatically once the charging process is finished.
To create or delete a profile, the customer will have to do so through the Infotainment, in vehicle section--> e-Manager--> routines. There you will be able to set the routines. You can program up to 5 profiles with 3 timers each. Once the profile is set, it can be edited the same way via the Infotainment or via the My CUPRA app (e-Manager section).
The Natural Voice Recognition service lets you give commands in a natural way, avoiding the need to learn specific voice commands. You can easily call up various services, such as addresses, online content, internet radio and dictation, etc. Just keep in mind that online content and addresses require an internet connection.
To give voice commands, just push the Press to Talk button on the steering wheel or say "Hola hola" and give your command directly after.
Note that the vehicle permissions should be accepted through the My CUPRA app, to provide a proper use of the function (find it in the vehicle section on the main navigation bar).
Release 4.3.0: You can conveniently plan your routes on the My CUPRA app.
To be able to receive trips, the navigation system in your vehicle must be online and must contain map data for the respective destinations. The next time you switch on the ignition of your vehicle with an existing mobile network connection, you will be informed that new trips are available and you can download them to your vehicle.
From release 4.3.0: From the In-Car Store, you can buy infotainment apps, donwload Online Vehicle Maintenance, purchase extra key licenses for your CUPRA CONNECT Gen.4 services. The In-Car Store may also be integrated with other third-party sellers.
From release 4.3.2: Activate the Connected Travel Assist if you have purchased the Pilot L optional equipment.
Release 4.3.0: With Online Route Import, the user can plan routes from home, via My CUPRA app (Maps-->Route import section) and send it to the vehicle's navigation system. Several routes can be saved with up to 4 stopovers on each route, including the final destination. Individual preferences and destinations can be added to any route.
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary for CUPRA CONNECT services, such as vehicle data and geolocalisation. All data resulting from the use of CUPRA CONNECT services belongs to the customer. Data usage is dependent on explicit customer consent. All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.
Please note that all data is used only by CUPRA and its distribution and Service Partners. Data is not shared with third parties for commercial reasons.
Data is anonymous in most cases (non-anonymous data is used only when absolutely necessary). CUPRA processes the data according to strict security guidelines.
Yes, at any given time the information that data protection regulations require to be provided to users at the time you provide us with your data, so that, taking this information into account, you can decide whether to use the service offered or not. Therefore, all CUPRA applications include a privacy policy where you can consult who is responsible for the data, what are the purposes for which the data is processed, if the data is communicated to third parties, the period of conservation of data and how to exercise the rights that the data protection legislation confers you.
Yes, but your data will only be used or processed once anonymised by Volkswagen AG or by carefully selected development service providers and companies.
We co-operate with well-known companies in the field of map data development, infrastructure planning, road safety or autonomous driving in order to provide you the best driving experience and enhance your safety.
Online Mode: Shown when the vehicle is connected to the internet and location data is NOT activated.
Online + Location Data: Shown when the vehicle is connected to the internet and location data is activated. Exclusive for Release 4.3.0 vehicles.
Offline mode: Shown when the vehicle is offline. This should only be shown when the user is guaranteed that thevehicle will not communicate with the internet.
