When charging your vehicle with Plug & Charge, all you must do is plug the charging cable into the vehicle at a participating charging station and the charging process will start automatically. After the initial setup, you no longer need to use a charging card or an app when charging your vehicle at a public charging station.
Please note however, that Plug & Charge is not yet available at all public charging stations.
To use Plug & Charge you need the following:
▪ Vehicle software 3.1 or later
▪ A Plug & Charge compatible public charging station (e.g. Ionity)
▪ A charging tariff which supports Plug & Charge (e.g. We Charge Go/Plus, Powerpass Simply Charge/Charge Faster, CUPRA Charging Pure/Power and Elli Charge Drive City/Drive Highway)
In some cases, the Plug & Charge menu will not be shown in the Connectivity app, if the vehicle does not have the software 3.1. or later installed. If you do see the Plug & Charge option but have an incompatible vehicle, an error message will appear in the app telling you that the vehicle’s software does not support Plug & Charge.
Your vehicle needs software 3.1 or later to support Plug & Charge. Vehicles with older software need to be updated. Some vehicles are eligible for an “over the air update,” while older models must be updated at a workshop.
Additionally, you need a charging tariff which includes Plug & Charge.
After a factory reset of the vehicle, please put your vehicle into deep sleep by keeping it locked and online for 15 minutes. If your vehicle comes with keys, please make sure that they are at least 20 meters away from the vehicle while it’s in deep sleep mode. After you will bring your vehicle from deep sleep, you should be able to activate and install Plug & Charge.
When installing the Plug & Charge certificate in the vehicle, please make sure your car is online, has good reception and is not in privacy mode.
If issues persist, please contact customer care.
If you want to disable Plug & Charge for a short-time period (e.g. troubleshooting at a station), you can quickly turn it off by using the Plug & Charge toggle in the vehicle's charging settings.
If you would like to disable Plug & Charge for a longer time period or stop using Plug & Charge altogether (e.g. because you have sold your vehicle), you should uninstall the certificate from the vehicle and remove the Plug & Charge option from your charging tariff.
You can remove the Plug & Charge certificate from your vehicle at any time by uninstalling the certificate in the vehicle and removing it from your charging tariff. During this process the Plug & Charge certificate will be removed from the vehicle identification number (VIN). After this is completed, you can activate a new certificate with your charging tariff and install this certificate in your new vehicle, providing that the vehicle meets the software requirements for Plug & Charge and is linked to your Connectivity app.
First, please confirm that the charging station is compatible with Plug & Charge. If you are experiencing issues at a Plug & Charge compatible charging station, turn off the Plug & Charge functionality using the toggle in the charging settings.
Next, please try the following steps:
▪ Make sure that your charging tariff includes Plug & Charge
▪ Open your app and check if the certificate needs to be updated – if an update is necessary, you will see a notification in the app.
If the above does not resolve the issue, contact customer care for further assistance
